Refund Policy

At Archadia, we value customer satisfaction and strive to provide you with the best shopping experience possible. As part of our commitment to delivering high-quality products and services, we have implemented a non-refund policy. Please review the following guidelines regarding our non-refund policy:

  1. Eligibility for Returns and Exchanges
    Returns and exchanges will only be accepted for items with the original packaging, tags, and bill. If any of these items are missing, regrettably, we will be unable to process the return or exchange request.

  2. Verification of Damage
    To proceed with a return or exchange, we require an unboxing video from the customer, showcasing the process of opening the original packaging. This video is essential for us to assess the product's condition accurately. If the unboxing video is unsatisfactory or unavailable, we reserve the right to decline the return or exchange request.

  3. Non-Liability for Accidental Damage
    Please be aware that Archadia Furnitures cannot assume responsibility for accidental damages caused by the customer. In such cases, we will not be able to offer any return or exchange compensation.

  4. Return and Exchange Limited to Shipping Damage
    Our return and exchange policy is applicable exclusively to items that have sustained damage during the shipping process. For products received in an acceptable condition, general return and exchange requests will not be accepted.

  5. Replacements Only: We understand that situations may arise where you may require a replacement for your purchased item. Therefore, we offer a replacement-only policy. If you receive an incorrect item, defective product, or damaged item, we will gladly replace it for you.
  6. Eligibility for Replacement: To be eligible for a replacement, please ensure that you contact our customer support team within 2 days of receiving the item. The item must be in the same condition as when you received it, with tags intact, unused, and in its original packaging. Please retain the receipt or proof of purchase for the replacement process.
  7. Contacting Customer Support: To initiate a replacement request, please reach out to our customer support team at . Our team will guide you through the necessary steps and provide you with detailed instructions on returning the item and receiving the replacement.
  8. Return Shipping: Upon approval of your replacement request, we will provide you with a return shipping label and instructions on where and how to send the package. Please ensure that you obtain authorization before returning any item, as we cannot accept returns without prior approval.
  9. Processing Time: Once we receive and inspect the returned item, we will process your replacement within 10 business days. We will notify you regarding the approval of your replacement. Please note that the replacement may take additional time to be shipped to you, depending on product availability.
  10. Exchanges: If you wish to exchange an item for a different variant, color, or size, please follow the same process outlined for replacements. Return the original item and place a separate order for the desired exchange.